Digital room service for hotels and restaurants
Guests order from their room or table. Your kitchen hears it instantly.
merend gives every hotel and restaurant its own online menu. Guests scan the QR in their room or at their table, order and pay; the order rings on the kitchen tablet and managers see the day's sales.
Your hotel · Room 101
Your restaurant
Open · delivered in ~25 min
Our recommendations
Chilaquiles
$11.00 USD
Margherita pizza
$13.00 USD
Guacamole & totopos
$9.00 USD
Watermelon cooler
$4.00 USD
Order #1043 · 1 min ago · $17.00 USD
1× Chilaquiles
+ Extra fried egg
1× Cappuccino
Watch an order
From the room to the kitchen in seconds
This is what happens every time a guest orders. No phone calls, no paper tickets, no lost orders.
- 01
Guest orders
Room 101 orders chilaquiles and a cappuccino from their phone.
- 02
Kitchen rings
The tablet plays a long alert, even with the app closed.
- 03
Preparing
One tap and the guest sees their order is on its way.
- 04
Delivered
Marked delivered; sales and delivery time are logged.
From room or table to kitchen in three steps
- 01
Scan the QR
Every room and table has its own code. The menu opens with the number filled in, no app to download.
- 02
Order and pay
Photos, add-ons, notes for the kitchen and tips. Pay by card or in cash on delivery.
- 03
The kitchen hears it
The order rings on the tablet even when the app is closed. One tap to mark it preparing or delivered.
Built for hotels and restaurants
Hotels
In-room dining, pool and spa service, several outlets and one kitchen. Orders arrive with the room number.
Restaurants
Table ordering, pickup and delivery, and virtual brands from the same kitchen. Faster tables, bigger tickets.
Everything your hotel or restaurant needs
For guests, for the kitchen and for managers. No special hardware: a phone or a tablet is enough.
QR in every room
Every order arrives with its room number; validate rooms if you need to.
Kitchen app
Android for tablets and phones, with a long alert even when it's closed.
Sold out in a tap
Turn off a dish or an extra, or pause orders when the kitchen is slammed.
Late order alerts
If an order takes longer than usual, the team sees it flagged before the guest calls.
Multilanguage
Guests order in their language and your team works in theirs: English, Spanish and more.
Multicurrency
Each restaurant sells in its own currency: USD, MXN and more, with tips and tax calculated in the same currency.
- Your brand, your menu
- Variants and add-ons
- Hours and breakfast
- Guest chat
- Team and permissions
- Clear sales
- Your own domain
- Your own delivery app
Your WhatsApp and the menu chat, in one app
Every guest message lands in one place. Several people answer at the same time, each with their own login, and each conversation goes to whoever should handle it: kitchen, bar or front desk.
- One number for the whole hotel
- Multiple users, each with their own permissions
- Assign to a person or a team
- Alerts only go to whoever owns the chat
Anything vegetarian and not spicy?
Try the Avocado toast or the Eggs & avocado plate. Both are vegetarian and mild.
Avocado toast and a cappuccino with oat milk, please
Added both. $16.00 total. Send it to room 101?
Added to orderOrder and ask with AI
Guests chat in their own language: what's vegetarian, what has nuts, what's good for breakfast, what time the pool closes. The assistant answers from your menu and hotel info and adds the order for them.
- Answers from your menu, allergens and hotel info
- Orders and add-ons in the chat
- Any language, 24/7
- Hands off to your team when needed
Get paid the way your guests prefer
Tips, tax and service charge are calculated automatically. Every payment is tied to its order and its room.
Stripe
Credit and debit cards. Money goes straight to your account.
mercadopago
Mercado Pago
The method your Latin American guests already use.
Pay on delivery
Cash or card terminal when the order arrives, with change noted on the order.
Visa
Mastercard
American Express
Apple Pay
Google Pay
PayPalCharge to room
Square
AdyenClipConektaOpenpayOXXO PaySPEIand others on requestOne kitchen, many hotels
One kitchen serves all your hotels
Each hotel has its own menu, prices, hours and QR codes. Your kitchen team uses the same app and switches hotels with a tap; managers see each hotel's sales separately.
Your kitchen
One app, one team, every order.
Pizza Nocturna
Virtual brand
Bowl Club
Virtual brand
Sol Breakfast
Virtual brand
Café Brisa
Virtual brand
Dark kitchen
Many brands, one kitchen
Launch virtual brands without opening another restaurant. Each with its own menu, photos and prices; every order lands in the same kitchen and the same app, delivered straight to the rooms of the hotels you serve.
Custom services
Made to measure for your hotel
Need something beyond the standard setup? Our team designs and builds it with you.
Custom design
A menu and guest experience designed around your brand: typography, colors, photography and layout.
Custom features
Integrations with your PMS or POS, special workflows, reports and anything your operation needs.
White-label app
Your own app in the stores, with your name and icon, for room service and delivery.
Menu photography
Professional photos of your dishes so your menu sells on its own.
QR and signage
Designed and printed QR cards, door hangers and table tents for every room.
Setup and training
We load your menu, configure the kitchen and train your team on site or online.
Pricing
Simple pricing
From
$69USD / month
Per restaurant or hotel outlet. Everything you need to start taking orders.
Custom design and features are quoted separately.
- Branded menu with QR for every room and table
- Kitchen app with loud alerts
- Card, wallet and cash payments
- Guest chat for your team
- Sales reports
- Setup and support
Frequently asked questions
Do guests need to download an app?+
No. They scan the QR in their room and the menu opens in their phone's browser, with the room number already filled in.
What does my kitchen need?+
An Android phone or tablet with the merend app. Orders ring with a long alert even when the app is closed.
How do I get paid?+
By card through Stripe or Mercado Pago, straight to your account, or in cash on delivery. Tips, tax and service charge are calculated automatically.
Can several people answer the chat?+
Yes. Your whole team signs in with their own user and every conversation is assigned to a person or a team, like kitchen, bar or front desk.
Does it work with several restaurants or hotels?+
Yes. One kitchen can serve several hotels, and you can run several virtual brands (dark kitchen). Everything is managed from one account.
Can I use my own domain?+
Yes. Your menu can open on your own domain, with your logo and your colors.
How long does it take to get started?+
We set up your menu, the QR codes for every room and the kitchen app with you. Most hotels start taking orders within a few days.
Want it in your hotel?
We set up your menu, your room QR codes and the kitchen app. You just start taking orders.